Category Archive for : ‘Employee Commitment’

e·mo·tion·al in·tel·li·gence (noun)

the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.

You’d be hard-pressed to find a person who better exemplifies emotional intelligence than Thelma Hairston. Thelma has been in insurance for 18 years, starting in May of 2000 at Durfee-Buffinton, and currently works on FBinsure’s renewal team.

Given Thelma’s likely high EQ (think like IQ but with emotional intelligence, yes, that’s a real thing) what she likes most about her job is customer service and being able to help people. Like

Each month, we will have a blog featuring our employees and telling their story. This month we are happy to kick off this series with none other than the ‘Mayor of Middleboro’ herself, Debbie Hollis. Debbie received this moniker because she grew up in Middleboro, and as a result, seems to know everyone and everyone knows her. We’re not sure how she does it, but Debbie seems like she never forgets a face.

Debbie has been in the insurance industry for 37 years. She started at G.H. Dunn insurance and worked