Category Archive for : ‘Employee Commitment’

September’s Jeans Day will be the “New England Walk4Hearing” hosted by our Client Service Manager Colleen Rosa. Her niece, Tia, was diagnosed at birth with moderate bilateral sensorineural hearing loss which is caused by damage to the inner ear or problems with the nerves from the ear to the brain (ASHA, 2019). This requires her to use of hearing aids, American Sign Language (ASL) and lip reading. Tia, who is now 10 years old, is mainstreamed in the public school system with the support from The Program for the Deaf

On our (early) July’s Jeans Day, the FBinsure team is throwing on jeans and donating dollars to support the Dana-Farber Cancer Institute and The Jimmy Fund. This month’s charity is chosen by our very own Amy Duckett, a Client Service Manager, who will be participating in the 2019 Boston Marathon Jimmy Fund Walk on September 22nd!  This month’s donations to her walk directly support Dana-Farber Cancer Institute’s unique 50-50 balance between cutting-edge science and highly compassionate cancer care. The support received allows Dana-Farber leaders to enhance programs and initiatives that

I started out in the insurance field by accident. It was in 2008 when my insurance journey began. My uncle was the owner of Alves Insurance Agency in Fall River. He was short staffed and I opted to help him and join his team. It was something out of my element but a risk I was willing to take. As the days, weeks and months went by I began enjoying insurance more and more. In 2012 he retired and I had a received a phone call from the manager at

For our next Spotlight, we’d like to welcome Adam Hofmann and the Reid-Hofmann Agency to our team. Adam started in insurance as a claims representative for Arbella Insurance. Working for a carrier helped him understand the “crunch time” of the insurance life cycle with the industry being surprisingly fast-paced due to a lot of it’s time-sensitive nature. This is especially true in claims where the entire process is brought to bear and Adam also saw then the importance of a strong client focused approach. He worked there for a year

This month’s Spotlight we are featuring Carly Longo and welcoming her to our sales team. Carly got into the insurance world by happenstance. While attending Bristol Community College in 2003, Carly was working as a server at a family owned restaurant in Attleboro. Like many college students, she was still figuring out in what direction she wanted to go in life. As fate would have it, a friend of her family offered Carly a part-time job as a customer service representative at an insurance agency in Foxboro.  After her 90

e·mo·tion·al in·tel·li·gence (noun)

the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.

You’d be hard-pressed to find a person who better exemplifies emotional intelligence than Thelma Hairston. Thelma has been in insurance for 18 years, starting in May of 2000 at Durfee-Buffinton, and currently works on FBinsure’s renewal team.

Given Thelma’s likely high EQ (think like IQ but with emotional intelligence, yes, that’s a real thing) what she likes most about her job is customer service and being able to help people. Like

Each month, we will have a blog featuring our employees and telling their story. This month we are happy to kick off this series with none other than the ‘Mayor of Middleboro’ herself, Debbie Hollis. Debbie received this moniker because she grew up in Middleboro, and as a result, seems to know everyone and everyone knows her. We’re not sure how she does it, but Debbie seems like she never forgets a face.

Debbie has been in the insurance industry for 37 years. She started at G.H. Dunn insurance and worked

With any new year or milestone, I am always energized by the psychological impact of starting fresh.  “What do I want to accomplish next?”  That’s a list that never seems to end.  “What would I like to repeat?”  There are some of these.  “What do I want to make sure I never do again?”  There are a few of these, too.  I also find it is a great time to reflect.  As each year passes I have more to reflect on, more to learn from, and the perspective that only