13
December
Spotlight: Thank you for tuning into the broadcast system of Thelma Hairston
e·mo·tion·al in·tel·li·gence (noun)
the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
You’d be hard-pressed to find a person who better exemplifies emotional intelligence than Thelma Hairston. Thelma has been in insurance for 18 years, starting in May of 2000 at Durfee-Buffinton, and currently works on FBinsure’s renewal team.
Given Thelma’s likely high EQ (think like IQ but with emotional intelligence, yes, that’s a real thing) what she likes most about her job is customer service and being able to help people. Like