Today’s insurance climate is changing rapidly. Society’s increased need for 24 hour “on demand” service is helping to shape more of a self-service industry where clients can buy, cancel, and make changes to their policy at 2:00 am while channel surfing on their couch. Companies toting premium savings in fifteen minutes or less and twenty-four hour service are very appealing to a time-strapped society where multi-tasking has permeated all aspects of life. This new era of speed and convenience seems great, but who is it really helping?
The answer is most