e·mo·tion·al in·tel·li·gence (noun)
the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.
You’d be hard-pressed to find a person who better exemplifies emotional intelligence than Thelma Hairston. Thelma has been in insurance for 18 years, starting in May of 2000 at Durfee-Buffinton, and currently works on FBinsure’s renewal team.
Given Thelma’s likely high EQ (think like IQ but with emotional intelligence, yes, that’s a real thing) what she likes most about her job is customer service and being able to help people. Like